2026-27 Awards for Excellence - Client Service Excellence
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Client Service Excellence
The Client Service Excellence Award recognises member firms who have delivered exemplary customer service throughout the course of a client engagement or project.
Entry fees · includes GST
Large firm
> 300 staff
> 300 staff
$1,645
Member
Non-member $2,085
Medium firm
20 > 299 staff
20 > 299 staff
$1,078
Member
Non-member $1,348
Small firm
1 > 20 staff
1 > 20 staff
$545
Member
Non-member $765
Submission inclusions
Your submission must include a synopsis/description as well as demonstrating working within industry.
max 200 words
Evidence of understanding client needs by actively listening to and understanding the client’s objectives, priorities, and challenges.
max 500 words
Demonstrated ability of exceptional service delivery to consistently meet or exceed client expectations through responsiveness, reliability, and professionalism.
max 500 words
Examples of creative or proactive innovation in service approaches that enhanced the client experience or project outcomes.
max 500 words
Tangible results and lasting value delivered to the client as a direct result of the service provided.
max 500 words
Letter of endorsement from the client
max 500 words
Pre-approved media release content for marketing purposes
max 500 words
Minimum of three photographs for marketing purposes. Must have permission for Consult Australia to use.
3+ images
Judges’ tip
Show us how you went above and beyond - understanding your client’s needs, delivering with excellence, and creating results that truly set you apart.
Criteria
Understanding Client Needs
Exceptional Service Delivery
Innovation in Service
Positive Client Outcomes
Questions
