Client Service Excellence

• Large firm (> 300 staff): Member - $1,645 Non-member - $2,085

• Medium firm (20 > 299 staff): Member - $1,078 Non-member - $1,348

• Small firm (1 > 20 staff): Member - $545 Non-member - $765

Award Description

The Client Service Excellence Award recognises member firms who have delivered exemplary customer service throughout the course of a client engagement or project.

Criteria

• Understanding Client Needs.
• Exceptional Service Delivery.
• Innovation in Service.
• Positive Client Outcomes.

Submission Inclusions

Your submission must include a synopsis/description as well as demonstrating working within industry. (max 200 words)

• Evidence of understanding client needs by actively listening to and understanding the client’s objectives, priorities, and challenges. (max 500 words)
• Demonstrated ability of exceptional service delivery to consistently meet or exceed client expectations through responsiveness, reliability, and professionalism. (max 500 words)
• Examples of creative or proactive innovation in service approaches that enhanced the client experience or project outcomes. (max 500 words)
• Tangible results and lasting value delivered to the client as a direct result of the service provided. (max 500 words)
• Letter of endorsement from the client (max 500 words)
• Pre-approved media release content for marketing purposes (max 500 words)
• Minimum of three photographs for marketing purposes. Must have permission for Consult Australia to use.

Judges’ Tip

Show us how you went above and beyond - understanding your client’s needs, delivering with excellence, and creating results that truly set you apart.

Please Email linda@consultaustralia.com.au with any queries.

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