Client Service Excellence

• Large firm (> 300 staff): Member - $1,495 Non-member - $1,895

• Medium firm (20 > 299 staff): Member - $980 Non-member - $1,225

• Small firm (1 > 20 staff): Member - $495 Non-member - $695

Award Description

The Client Service Excellence Award recognises firms who have delivered exemplary customer service throughout the course of a client engagement or project. Entry in this category requires firms to be either nominated or endorsed by the client.

Criteria

• Your submission must reference working with our industry.
• Client relationship management processes.
• Effective, transparent client reporting.
• Effective, ongoing management of client expectations.
• Extent of client satisfaction.

Submission Inclusions

• Synopsis / description of the overall relationship with the client (max 500 words).

• Information regarding how the firm manages its communication with the client throughout the course of a project – include details of how expectations were managed, communications regarding changes to scope of works, risk management communications etc. (max 500 words).

• Description of how the firm reports against the client’s objectives– include details on reporting templates, structure frequency (max 500 words).

• Description of how the firm overcame relevant challenges to address the client’s objectives – outcomes must be clearly articulated with details of measurable achievements to be included where possible (max 500 words).

• Letter of endorsement from the client (max 500 words).

• Pre-approved media release content for marketing purposes (max 500 words).

• Minimum of three photographs for marketing purposes.

Please Email linda@consultaustralia.com.au with any queries.

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